Refund policy

Return and Refund Policy

We take great pride in the products we create through Nomadic Fiori and through Fiori Botanicals. If you are not completely satisfied with your purchase, we are happy to review your return request under the conditions outlined below.

Botanical Products

Botanical products, including soaps, scrubs, and other body care items, may be returned within 10 days of the original purchase with proof of purchase.

To be eligible for a return, items must be:

  • Unused

  • Unopened

  • In the same condition in which they were received

Returns requested after 10 days, unfortunately, cannot be accepted.

To initiate a return, please contact us at info@nomadicfiori.ca with your order details. We will provide instructions for returning your item.

Please note:

  • Original shipping costs are non-refundable

  • Customers are responsible for return shipping costs

  • For returns over $50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items

Once your return is received and inspected, we will notify you by email regarding approval of your refund. Approved refunds will be issued to the original payment method.

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Exchanges for Defective or Damaged Items

We only replace botanical products if they are defective or damaged.

If your item arrives damaged, please email info@nomadicfiori.ca with:

  • A description of the issue

  • Photo documentation of the damage

We will review the issue and provide instructions for replacement.

If damage occurred during shipping, we will initiate a claim with the carrier and arrange for a replacement order.

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Fresh Flowers & Floral Orders

Due to the perishable nature of flowers, all floral sales are considered final.

Flower longevity depends on several environmental factors, including temperature, sunlight, and water care. To extend the life of your flowers, we recommend:

  • Re-cutting stems before placing them in water

  • Changing water regularly

  • Keeping arrangements away from direct heat and sunlight

Returns or replacements may be considered under the following circumstances:

  • Any issues must be reported within 24 hours of delivery

  • Photo documentation may be requested

  • We will gladly replace flowers that were damaged during delivery or did not meet quality standards

As flowers are perishable, refunds are not issued. If an issue cannot be resolved with a replacement, an in-store credit may be offered at our discretion.

Please note that personal style preferences are not grounds for return.

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Questions

If you have any questions about a return or exchange, please contact us at:  info@nomadicfiori.ca